Chronic Care Management is one of the few healthcare services where good software pays for itself directly: CCM is Medicare-reimbursed, time-based, and documentation-heavy — exactly the kind of program that thrives on purpose-built tooling and bleeds revenue without it. Taction Software builds custom CCM software — accurate time tracking, comprehensive care plans, patient engagement, RPM integration, and billing automation — for primary care groups, ACOs and value-based care organizations, and CCM SaaS vendors.
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CCM regulatory expertise · EHR integration experience · HIPAA + BAA · healthcare engineering credentials
Why CCM Reimbursement Drives Software Investment
CMS CCM Reimbursement Codes (99490, 99439, 99491, 99437)
CCM is reimbursed through a family of CPT codes — 99490 and 99439 for clinical staff time, and 99491 and 99437 for physician or qualified-professional time. The revenue is real and recurring, which is why providers invest in software that captures it reliably.
Required Documentation for Reimbursement
CCM reimbursement depends on documentation: patient consent, a comprehensive care plan, 24/7 access, and accurate time tracking against the monthly thresholds. Miss the documentation and you miss the payment — or fail an audit.
Why Generic EHRs Underperform for CCM
Generic EHRs do not track CCM time accurately, do not structure CCM care plans well, and do not automate CCM billing. The result is undercounted time, leaked revenue, and compliance risk — the gap purpose-built CCM software closes.
CCM Software Solutions We Build
Time Tracking & Documentation
Accurate time capture, care-coordination activity logging, and documentation templates that make every reimbursable minute defensible.
Care Plan Management
Comprehensive care-plan authoring, patient sharing and updates, and goal tracking and outcomes that satisfy CCM requirements and actually guide care.
Patient Engagement
24/7 patient-access communication, care-team messaging, and educational content delivery, built on our patient portal practice.
RPM Integration
Device data ingestion, combined RPM + CCM billing, and alert management, drawing on our remote patient monitoring work.
Billing Automation
Reimbursement eligibility tracking, automated claim preparation, and revenue reporting so the program’s financial performance is visible and the billing is clean.
RPM + CCM Integrated Programs
Stacked Reimbursement Strategy
CCM and RPM can be billed in the same month when each program’s requirements are met independently and time is not double-counted. We build the program so both are captured correctly, not at the expense of each other.
Device & Workflow Integration
We integrate connected devices and the monitoring workflow so RPM data flows into the same care relationship as CCM.
Combined Reporting
We provide combined reporting across CCM and RPM so leadership sees the full program performance in one place.
CCM Workflow Design
Patient Eligibility & Consent
We build eligibility identification (patients with multiple chronic conditions) and consent capture into the front of the workflow.
Initial Visit & Care Plan Creation
We support the initiating visit and comprehensive care-plan creation that establish the CCM relationship.
Monthly Care Coordination
We structure the monthly care-coordination activity and time capture that drive reimbursement.
Documentation & Billing
We close the loop with documentation and automated billing, so the month’s work converts to clean, defensible claims.
Integration with EHR & Practice Systems
EHR Bidirectional Integration
We integrate bidirectionally with your EHR via HL7 and FHIR, so CCM data and the clinical record stay in sync. See our custom EHR work.
Practice Management & Billing
We connect to practice management and billing systems so CCM claims flow through your existing revenue cycle.
Patient Portal Integration
We integrate with patient portals so patients have a single, coherent experience.
Engagement Options
We work in three common shapes: a custom CCM build for provider groups, CCM SaaS product development for vendors, and integration with existing CCM platforms where you want to extend rather than replace.
Schedule a CCM Software Discovery Call →
Frequently Asked Questions
Does the software meet CMS billing documentation requirements?
Yes. We build CCM around the documentation CMS requires — consent, a comprehensive care plan, 24/7 access, and accurate time tracking against the monthly thresholds — so claims are defensible and audit-ready.
Can we combine CCM with RPM and PCM?
Yes. We build programs that support CCM alongside RPM and Principal Care Management where appropriate, capturing each program’s requirements separately and without double-counting time, so reimbursement is maximized correctly.
How does it integrate with our existing EHR?
We integrate bidirectionally with your EHR via HL7 and FHIR, and connect to your practice-management and billing systems, so CCM fits into what you already run rather than becoming a disconnected island.
Schedule a CCM Software Discovery Call →
Reviewed by Taction Software’s healthcare engineering team. ISO 27001-certified information security management. PHI is handled under a signed BAA — see our healthcare data security practice.