MatrixCare, part of ResMed, is one of the leading EHR platforms for skilled nursing, senior living, home health, hospice and private duty organizations. Vendors serving post-acute care, from pharmacy and therapy providers to analytics and care coordination companies, often need to integrate with it. Unlike EHRs with open developer portals, MatrixCare integration runs through a certified partner program. This guide explains how MatrixCare integration works, what access paths exist and how to plan a successful partnership and build. For broader post-acute connectivity, see our home healthcare software development services. Request a free MatrixCare integration review.
How MatrixCare Approaches Integration
MatrixCare describes a commitment to interoperability built around a certified partner ecosystem, an integration engine and API access for approved partners. Understanding this model helps vendors set realistic expectations about access, timelines and the work involved before committing resources.
The MatrixCare Connections program
MatrixCare Connections is the partner program through which independent software vendors define integration points with MatrixCare and certify that integrations work as expected in real customer use. MatrixCare has reported certifying many third-party systems through this program since it launched.
API layer for partners
MatrixCare describes an API layer that certified partners use to exchange data with its platform. Access is gated through the partner program rather than offered through a public developer portal. Vendors should expect commercial and technical evaluation before receiving documentation and environments.
Integration engine architecture
MatrixCare documentation describes an integration engine, based on a commercial healthcare integration platform, that routes, transforms and maps data between external systems and MatrixCare APIs. This architecture supports message-based integrations alongside API-driven partner connections across different care settings. Confirm details directly with MatrixCare.
FHIR for transactional access
MatrixCare materials describe FHIR-based transactional access as part of its interoperability approach. Third-party reviewers report that FHIR access is available to partners rather than publicly. Confirm current FHIR capabilities, resources and access requirements directly with MatrixCare during partner discussions. Plan for this early.
Access Paths for Vendors and Providers
Different organizations reach MatrixCare data through different paths. Vendors building products usually pursue partnership, while provider organizations may use data access tools for reporting. Choosing the right path depends on who you are and what you need to accomplish.
Becoming a certified partner
Vendors typically begin by contacting MatrixCare about the Connections program, then proceed through evaluation, agreement and certification. Prepare clear documentation of your product, customer value and security controls. A strong partner application shortens discussions and clarifies integration scope early. Clear documentation supports partner discussions.
Customer-sponsored integrations
When a MatrixCare customer wants your product connected, their sponsorship can support partnership discussions. Customer demand demonstrates value and helps prioritize integration work. Coordinate closely with sponsoring customers so requirements reflect real workflows rather than assumptions about post-acute operations. Customer sponsorship often speeds this process.
Data access tools for providers
MatrixCare offers data access and analytics tools described as MyData and MyAnalytics, helping customers use their own data for reporting. Provider organizations seeking analytics may start here rather than pursuing custom integrations. Confirm current capabilities and licensing directly with MatrixCare.
Health information exchange connectivity
MatrixCare supports direct provider connections and connections through health information exchanges. Facilities exchanging data with hospitals often use these channels for transitions of care. Our HIE integration services help organizations connect post-acute settings to regional exchange networks. Post-acute workflows differ significantly from hospital workflows.
Common MatrixCare Integration Use Cases
Post-acute care involves many partners, each needing data from or sending data to the EHR. The use cases below represent common MatrixCare integrations, each with specific data, workflow and certification considerations that shape project scope.
Pharmacy and medication management
Long-term care pharmacies exchange orders, medication administration data and resident information with facilities. Accurate medication data is critical for resident safety. Integrations must handle frequent changes, formulary differences and electronic medication administration workflows reliably across many facilities. Accuracy here directly affects resident safety.
Therapy and rehabilitation services
Therapy providers working in skilled nursing facilities need resident data, orders and documentation exchange. Integrations reduce duplicate charting and support accurate billing. Our rehabilitation center software work covers therapy workflow requirements. Strong relationships with MatrixCare teams help resolve issues quickly.
Analytics and quality reporting
Analytics vendors help post-acute organizations track quality measures, readmissions and operational performance. These integrations require reliable data extraction and careful mapping. Our AI for skilled nursing facilities work shows how data supports clinical and operational insight. Test these scenarios with real facility staff.
Hospital transitions of care
Hospitals and post-acute facilities exchange admission, discharge and clinical summary information. Better data exchange reduces readmissions and improves continuity. Integrations often combine HIE connectivity, document exchange and HL7 messaging, depending on hospital capabilities and regional infrastructure. Document every requirement clearly for your team.
Building a MatrixCare Integration
The steps below reflect how we approach MatrixCare integrations for vendors and provider organizations. They emphasize partnership preparation and certification readiness, because these steps drive timelines more than technical development in partner-gated ecosystems.
Step 1: Define use case and data needs
Document your product’s purpose, required data, workflows and target care settings. Clarify whether you need reads, writes or both. A clear scope supports partner discussions and helps MatrixCare understand how your integration benefits shared customers. Certification evidence should be gathered throughout development.
Step 2: Engage the partner program
Contact MatrixCare about the Connections program, prepare your application and plan for commercial and technical evaluation. Involve a sponsoring customer where possible. Treat this stage as relationship building, because successful partnerships depend on trust and clear mutual value. Expect variation between facilities and care settings.
Step 3: Build against provided environments
Once approved, develop against the documentation and environments MatrixCare provides. Implement authentication, data mapping, error handling and monitoring. Test realistic post-acute scenarios, such as admissions, transfers, medication changes and discharges across multiple facilities. Our team has handled these challenges before.
Step 4: Complete certification
Work through MatrixCare’s certification process, demonstrating that your integration operates correctly in real-world usage. Prepare documentation and test evidence carefully. Certification gives customers confidence and is typically required before broader rollout to MatrixCare organizations. Monitor data quality continuously after launch.
Step 5: Roll out and maintain
Launch with pilot customers, monitor data accuracy and performance, then expand. Track MatrixCare platform updates and maintain your certification. Ongoing maintenance protects customer relationships and keeps integrations reliable as both platforms evolve over time. Every integration includes monitoring and documentation.
Challenges to Plan For
Partner-gated EHR integrations bring specific challenges. Planning for them early helps vendors avoid underestimating timelines and costs, and helps provider organizations set realistic expectations with their technology partners.
Limited public documentation
Without public developer documentation, vendors cannot fully evaluate capabilities before engaging MatrixCare. Plan discovery conversations early, and avoid committing product features to customers until you understand available data and actions through the partner program. We also flag quick wins for existing integrations.
Certification timelines
Certification adds time beyond development. Schedules depend on MatrixCare resources, your readiness and test results. Build certification into project plans from the beginning, and prepare evidence thoroughly to avoid repeated review cycles. Engagements scale with your roadmap, from a single certified integration to support across many post-acute customers.
Variation across care settings
MatrixCare serves skilled nursing, senior living, home health and hospice, each with different workflows and data. Integrations built for one setting may need adjustments for another. Confirm which products and settings your integration supports before expanding. Realistic timelines protect customer relationships.
Workarounds and unofficial access
Some organizations consider unofficial data access methods when partner access is slow. These approaches can carry contractual, security and stability risks. Evaluate them carefully with legal and security teams, and prefer supported integration paths wherever possible. Security reviews are part of the process.
How Taction Helps With MatrixCare Integration
Taction has delivered 200+ healthcare projects, including EHR integrations, post-acute software and interoperability solutions. We help vendors prepare for MatrixCare partnership, build certified integrations and connect post-acute organizations with hospitals, pharmacies and partners.
Free MatrixCare integration review
Share your product, customers and data needs. We assess integration paths, outline partner program steps and identify risks. You receive a practical plan for partnership and development. Request your free review. Staff time saved matters in post-acute care. Transitions are high-risk moments for residents.
Integration development
We build MatrixCare integrations with authentication, data mapping, error handling and monitoring, prepared for certification. Our FHIR and HL7 integration services extend connectivity to hospitals, labs and pharmacies. Every integration includes monitoring, alerting and documentation, so your support team can manage it confidently after certification.
Post-acute expertise
We understand skilled nursing, home health and hospice workflows, so integrations reflect how care actually happens. Our hospice at home software work illustrates our post-acute experience. Our engineers work closely with facility staff and clinicians, so data mapping and workflows reflect daily realities in skilled nursing and senior living.
EHR integration developers on demand
Need extra capacity? Hire EHR integration developers experienced with post-acute EHRs, partner programs and certification processes. They join your team quickly and document integrations thoroughly. Engagements scale with your roadmap, from a single certified integration to support across many post-acute customers and care settings.
Frequently Asked Questions
These answers address common questions about MatrixCare integration. Because partner program details and capabilities evolve, confirm current requirements directly with MatrixCare during planning.
Does MatrixCare have a public API?
MatrixCare does not offer a public developer portal. Integration runs through its MatrixCare Connections partner program, where approved vendors receive access to its API layer and certify integrations. Contact MatrixCare to begin partnership discussions. Data mapping needs clinical input. Confirm scope before committing features.
What is MatrixCare Connections?
MatrixCare Connections is the partner program through which independent software vendors define integration points with MatrixCare and certify that integrations work correctly in real customer use. Certified partners help customers fill capability gaps. Pilots reveal real-world issues. Plan budgets accordingly.
Does MatrixCare support FHIR?
MatrixCare materials describe FHIR-based transactional access as part of its interoperability approach, and third-party reviewers report FHIR access is available to partners. Confirm current FHIR capabilities and access requirements directly with MatrixCare. Plan scope accordingly. Coverage may vary by product.
How long does MatrixCare certification take?
Timelines depend on partner program evaluation, development readiness and certification testing. Customer sponsorship and thorough preparation help. Build certification time into project plans rather than treating it as a final, quick step. Start discussions early. Preparation shortens review cycles. Plan carefully.
Can providers access their own MatrixCare data?
MatrixCare offers data access and analytics tools for customers, described as MyData and MyAnalytics. Provider organizations should confirm current capabilities and licensing with MatrixCare when planning reporting or analytics projects. Compare tools against your reporting needs. Licensing terms may apply.